ENGINEERING SUPPORT
Full-Lifecycle Engineering Support
From pre-sales selection, sample testing, delivery and installation to training, spares, warranty and continuous process improvement — one team stays with your line.
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FULL LIFECYCLE
From Requirements to Stable Production
01
Consulting & Selection
Assessment of needs, boards, takt and space
02
Testing & Acceptance
Pre-shipment testing, FAT and quality records
03
Installation & Training
Commissioning, operator training and documentation
04
Ongoing Support
Remote diagnostics, spares, maintenance and upgrades
SELF-SERVICE RESOURCES
Technical Resources & FAQs
Get equipment manuals, maintenance guides, selection checklists and purchasing FAQs.
How to choose the right placement machine?
Selection guide
What information is needed to plan an SMT line?
Project checklist
How is equipment tested before shipment?
Acceptance process
What does warranty and remote support include?
Service policy
FACTORY ACCEPTANCE TEST
Pre-Shipment Testing & Acceptance
Functional tests, precision checks, continuous running and safety checks run against your samples before shipment, with full records delivered to you.
Customer samples & process validation
Continuous run, precision & safety checks
Acceptance video, reports & packing list
Site condition check & training plan
AFTER-SALES SUPPORT
Spares, Warranty & Repair Flow
01
Issue Submission
Submit model details, alarm codes, photos and videos of the issue
02
Remote Diagnosis
Remote diagnosis of software, process parameters or hardware faults
03
Spares & Repair
Confirm spare parts stock, logistics arrangement and repair plan
04
Recovery & Review
Verify operation status and review maintenance records.
DOWNLOAD CENTER
Product Manuals & Downloads
PURCHASE FAQ
Purchasing, Shipping & Payment
How are quotes, configuration and lead time confirmed?
Send your board data and capacity target; we reply with a configuration sheet, itemized quotation and a confirmed lead time window within one to two business days.
How is equipment packed and shipped?
Machines are packed in export-grade wooden cases with moisture protection, then shipped by sea or air with full documentation and installation guidance.
What payment and trade terms are supported?
We support T/T and L/C at sight with FOB, CIF and DDP options depending on destination and order value.
How are overseas installation and training arranged?
Our engineers travel on site for installation, commissioning and operator training, with remote follow-up support after acceptance.
SUPPORT
Equipment or Line Issues? We Can Help.
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